From: hal9 <hal9@users.sourceforge.net>
Date: Sun, 27 Aug 2006 19:38:33 +0000 (+0000)
Subject: More minor updates per Fabian's suggestions. Now have two distinct categories
X-Git-Tag: v_3_0_5~138
X-Git-Url: http://www.privoxy.org/gitweb/%22https:/developer-manual/user-manual/faq/static/gitweb.js?a=commitdiff_plain;h=b7ab981d107c0c158c25680aa7ef5d5ce54063df;p=privoxy.git
More minor updates per Fabian's suggestions. Now have two distinct categories
of problems: bugs and config issues.
---
diff --git a/doc/source/contacting.sgml b/doc/source/contacting.sgml
index a5de8a72..6c906cc6 100644
--- a/doc/source/contacting.sgml
+++ b/doc/source/contacting.sgml
@@ -3,7 +3,7 @@
Purpose : Entity included in other project documents.
- $Id: contacting.sgml,v 2.3 2006/07/18 14:48:50 david__schmidt Exp $
+ $Id: contacting.sgml,v 2.4 2006/08/27 15:04:14 hal9 Exp $
Copyright (C) 2001 - 2006 Privoxy Developers <developers@privoxy.org>
See LICENSE.
@@ -49,7 +49,50 @@
</sect2>
-<sect2 id="contact-bugs"><title>Report Bugs</title>
+<sect2 id="reporting"><title>Reporting Problems</title>
+<para>
+<quote>Problems</quote> for our purposes, come in two forms:
+</para>
+ <itemizedlist>
+
+ <listitem>
+ <para>
+ Configuration issues, such as ads that slip through, or sites that
+ don't function properly due to one <application>Privoxy</application>
+ <quote>action</quote> or another being turned <quote>on</quote>.
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ <quote>Bugs</quote> in the programming code that makes up
+ <application>Privoxy</application>, such as that might cause a crash.
+ </para>
+ </listitem>
+</itemizedlist>
+
+
+<sect3 id="contact-ads"><title>Reporting Ads or Other Configuration Problems</title>
+<para>
+ Please send feedback on ads that slipped through, innocent images that were
+ blocked, and any other configuration related problem of
+ <filename>default.action</filename> file, to the
+ <ulink url="mailto:ijbswa-developers@lists.sourceforge.net">developers mailing
+ list</ulink>.
+</para>
+
+<para>
+ New, improved <filename>default.action</filename> files may occasionally be made
+ available based on your feedback. These will be announced on the <ulink
+ url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
+ list and available from our the <ulink
+ url="http://sourceforge.net/project/showfiles.php?group_id=11118">files section</ulink> of
+ our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
+</para>
+</sect3>
+
+
+<sect3 id="contact-bugs"><title>Reporting Bugs</title>
<para>
Please report all bugs <emphasis>only</emphasis> through our
bug tracker:
@@ -107,14 +150,6 @@ Please be sure to provide the following information:
</para>
</listitem>
- <listitem>
- <para>
- Any other pertinent information to help identify the problem such as config
- or log file excerpts (yes, you should have log file entries for each
- action taken).
- </para>
- </listitem>
-
<listitem>
<para>
The URL where the problem occurred, or some way for us to duplicate the
@@ -130,6 +165,28 @@ Please be sure to provide the following information:
</para>
</listitem>
+ <listitem>
+ <para>
+ Whether you are using <application>Privoxy</application> in tandem with
+ another proxy such as <application>TOR</application>. If so, please try
+ disabling the other proxy.
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ Whether you are using a personal firewall product. If so, does
+ <application>Privoxy</application> work without it?
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ Any other pertinent information to help identify the problem such as config
+ or log file excerpts (yes, you should have log file entries for each
+ action taken).
+ </para>
+ </listitem>
<listitem>
<para>
@@ -138,7 +195,6 @@ Please be sure to provide the following information:
</para>
</listitem>
-
</itemizedlist>
</para>
<para>
@@ -146,6 +202,7 @@ Please be sure to provide the following information:
of the user manual</ulink> also has helpful information
on understanding <literal>actions</literal>, and <literal>action</literal> debugging.
</para>
+</sect3>
</sect2>
<sect2 id="contact-feature"><title>Request New Features</title>
@@ -156,25 +213,6 @@ Please be sure to provide the following information:
</para>
</sect2>
-<sect2 id="contact-ads"><title>Report Ads or Other Actions-Related Problems</title>
-<para>
- Please send feedback on ads that slipped through, innocent images that were
- blocked, and any other configuration related problems of
- <filename>default.action</filename> file, to the
- <ulink url="mailto:ijbswa-developers@lists.sourceforge.net">developers mailing
- list</ulink>.
-</para>
-
-<para>
- New, improved <filename>default.action</filename> files may occasionally be made
- available based on your feedback. These will be announced on the <ulink
- url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
- list and available from our the <ulink
- url="http://sourceforge.net/project/showfiles.php?group_id=11118">files section</ulink> of
- our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
-</para>
-</sect2>
-
<sect2 id="contact-other"><title>Other</title>
<para>
For any other issues, feel free to use the mailing lists. Technically interested users