From: Fabian Keil <fk@fabiankeil.de>
Date: Fri, 19 Dec 2014 12:30:38 +0000 (+0000)
Subject: Deemphasize the existence of the SF support trackers which have been broken for months
X-Git-Tag: v_3_0_23~26
X-Git-Url: http://www.privoxy.org/gitweb/%22https:/@default-cgi@/faq/user-manual/@default-cgi@?a=commitdiff_plain;h=243151bf53f4898b89323eb73e1e41619cb2d7f0;p=privoxy.git

Deemphasize the existence of the SF support trackers which have been broken for months
---

diff --git a/doc/source/contacting.sgml b/doc/source/contacting.sgml
index 152c433b..92ac75d8 100644
--- a/doc/source/contacting.sgml
+++ b/doc/source/contacting.sgml
@@ -3,7 +3,7 @@
 
  Purpose     :  Entity included in other project documents.
 
- $Id: contacting.sgml,v 2.39 2014/12/19 12:29:39 fabiankeil Exp $
+ $Id: contacting.sgml,v 2.40 2014/12/19 12:29:53 fabiankeil Exp $
 
  Copyright (C) 2001-2011 Privoxy Developers http://www.privoxy.org/
  See LICENSE.
@@ -196,14 +196,7 @@ debug  8192 # Non-fatal errors</literallayout>
 </sect2>
 <sect2 id="contact-support"><title>Get Support</title>
 <para>
- For casual users, our
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118">support forum at SourceForge</ulink>
- is probably best suited:
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118">http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118</ulink>
-</para>
-
-<para>
- All users are of course welcome to discuss their issues on the <ulink
+ All users are welcome to discuss their issues on the <ulink
  url="http://lists.sourceforge.net/lists/listinfo/ijbswa-users">users
  mailing list</ulink>, where the developers also hang around.
 </para>
@@ -278,13 +271,9 @@ debug  8192 # Non-fatal errors</literallayout>
 
 
 <sect3 id="contact-bugs"><title>Reporting Bugs</title>
-<para>
- Please report bugs that aren't security issues through our bug tracker:
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&amp;atid=111118">http://sourceforge.net/tracker/?group_id=11118&amp;atid=111118</ulink>.
-</para>
 
 <para>
-  Before doing so, please make sure that the bug has <emphasis>not already been submitted</emphasis>
+  Before reporting bugs, please make sure that the bug has <emphasis>not already been submitted</emphasis>
   and observe the additional hints at the top of the <ulink
   url="http://sourceforge.net/tracker/?func=add&amp;group_id=11118&amp;atid=111118">submit
   form</ulink>. If already submitted, please feel free to add any info to the
@@ -319,3 +308,15 @@ including list archives, at:
 <ulink url="http://sourceforge.net/mail/?group_id=11118">http://sourceforge.net/mail/?group_id=11118</ulink>.
 </para>
 </sect2>
+
+<sect2 id="sf-trackers"><title>SourceForge support trackers</title>
+<para>
+ The
+ <ulink url="http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118">SourceForge support trackers</ulink>
+ may be used as well, but have various technical problems that are unlikely to
+ be fixed anytime soon. If you don't get a timely response, please try the
+ mailing list as well. While it's hosted at SourceForge as well, it usually
+ works as expected.
+</para>
+
+</sect2>